Shipping, Delivery & Exchanges

UK Shipping

  • Standard UK Tracked Delivery: £3.95
  • FREE Tracked UK Delivery on orders over £50
  • Estimated delivery: 3–5 working days

Europe Zone 1

Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden

  • Standard Tracked Delivery: £4.95
  • FREE Tracked Delivery on orders over £60
  • Estimated delivery: 3–6 working days

Europe Zone 2

Åland, Albania, Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Gibraltar, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia

  • Standard Tracked Delivery: £4.95
    FREE Tracked Delivery on orders over £70
    Estimated delivery: 6–9 working days

EU Orders – Duties & Taxes
Many EU orders are fulfilled within the EU, meaning most customers will not face duties or import charges. However, some orders may ship cross-border depending on print facility availability and may be subject to local VAT or customs fees.

  • Import charges are set by the destination country

  • Couriers may request additional delivery information

  • Lone Creek Apparel does not control or cover these fees

USA

  • Standard Tracked Delivery: £3.95
  • FREE Tracked Delivery on orders over £50
  • Estimated delivery: 3–6 working days

Canada

  • Standard Tracked Delivery: £6.95
  • FREE Tracked Delivery on orders over £60
  • Estimated delivery: 4–5 working days

Australia

  • Standard Tracked Delivery: £6.95
  • FREE Tracked Delivery on orders over £60
  • Estimated delivery: 4–6 working days

New Zealand

  • Standard Tracked Delivery: £6.95
  • FREE Tracked Delivery on orders over £75
  • Estimated delivery: 4–5 working days

International Shipping
These regions cover countries outside the UK, Europe Zones 1 & 2, USA, and Canada. Delivery times vary by destination.

International Zone 1

Brazil, Faroe Islands, Greece, Guernsey, Norway, San Marino

  • Standard Tracked Delivery: £6.95
  • FREE Tracked Delivery on orders over £100
  • Estimated delivery: 6–14 working days

International Zone 2

Afghanistan, Angola, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belarus, Belize, Bolivia, Cayman Islands, Cook Islands, Cyprus, Falkland Islands, Fiji, Isle of Man, Israel, Japan, Liechtenstein, Monaco, Montenegro, Samoa, Serbia, Singapore, Solomon Islands, Sri Lanka, Switzerland, Tonga, Tunisia, Ukraine, Vanuatu, Zambia, Zimbabwe

  • Standard Tracked Delivery: £12.95
  • FREE Tracked Delivery on orders over £150
  • Estimated delivery: 6–18 working days

Exchanges & Size Swaps
Ordering clothing online can be tricky, especially with made-to-order items. You may request a one-time size swap within 14 days of delivery.

Once approved, we’ll guide you through the process and arrange a replacement in the correct size. We reserve the right to determine whether the original item must be returned before issuing a replacement.

Important notes:

  • Items must be unwashed and in original condition
  • We recommend tracked delivery for any returns and keeping proof of postage
  • Items not suitable for resale are not eligible for exchange
  • Return postage is the customer’s responsibility
  • We cover the cost of shipping the replacement back to you

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, misprinted, or not as described, email us within 14 days at info@lonecreekapparel.com with:

  • Your order number
  • Clear photos of the issue

Once verified, we’ll replace the item at no cost or issue a refund.

Refunds
Refunds are only issued for defective, damaged, or non-delivered items.
If approved, refunds are processed back to the original payment method within 5–10 working days.